Returns & Exchanges

We want every Gifthub order to arrive looking exactly how you imagined it. Because each item is personalised and made to order, our return policy is a little different from off-the-shelf shops — please read it before you order.

The short version

You have 30 days from delivery to start a return on a defective or damaged item.
Personalised items can't be returned for a "changed my mind" reason — they're unique to you and can't be resold.
We'll arrange a free replacement or refund if the issue is on us (misprint, wrong colour, damage in transit).

What qualifies for a return

The product arrived damaged or with a manufacturing defect.
The print does not match the design you approved in the live preview.
The wrong product, size, or variant was shipped.
It never arrived, and the carrier confirms it's lost.

What does not qualify

A change of heart after we started production.
Personalisation typos that match what you submitted at checkout.
Minor colour differences between your screen and the printed product (these can vary slightly).
Damage caused by improper use, washing, or storage.

How to start a return

Open a ticket from the Help Center within 30 days of delivery.
Pick Refund / return as the category and include your order number.
Attach clear photos of the issue (the defect, the packaging, and a wider shot for context).
Our support team will reply within 1–2 business days with a prepaid return label or, when a return shipment isn't required, instructions to dispose of the item.

Exchanges

We don't run formal exchanges — instead, we'll refund the original order and you can place a new one with the corrected details. This keeps production queues straightforward and gets the new piece moving faster than a swap would.

Got a question first?

That's what the Help Center is for. We'd rather hear from you before you send anything back so we can confirm the fastest fix.