Contact Us

We answer everything from one inbox so nothing gets lost. The fastest path is always the Help Center — a ticket gets routed to the right person within minutes.

Customer support

• Hours: Monday–Friday, 9am–6pm ET. Weekends and US holidays are limited coverage.
• Email / ticket: Help Center (preferred — gives us your order context).
• Direct email: support@gifthub.com.
• Typical response time: under 4 hours during business hours, within one business day otherwise.

For order issues please include your order number so we don't have to ping back. Photos help massively for defects.

Press

• press@gifthub.com

Story pitches, interview requests, and product samples for editorial coverage.

Partnerships

• partners@gifthub.com

If you run a related shop, blog, or creator platform and want to talk about working together, this is the inbox.

Bug reports & security

• security@gifthub.com

We disclose to anyone who reports a vulnerability responsibly. Please don't publish details before we've had a chance to patch.

Returns address

Don't ship returns before we issue a label — we can't always intercept unannounced parcels and they may be refused at the door.

When we send a label:

Gifthub Returns 220 Wythe Ave, Suite 4F Brooklyn, NY 11249 United States

Headquarters

Same address as returns — drop by if you're in the neighbourhood, though we're not technically open to walk-ins. Coffee is always on.